Hydra Boosting Microbiome Ampoules | Madeca Derma

Shipping and Returns Policy

At our company, we are dedicated to providing the best and most specialized products for your needs. We work with different suppliers to ensure that we get only the highest quality items tailored to your preferences. As a result, you may notice that shipping times may vary depending on the specific products you order.

Shipping Information

• Order Processing : Once your order is confirmed, it will be processed and you will receive a tracking number to track your package throughout its journey.
• Package Delivery : We inform you that the shipment may include different packages depending on the products you order. Our products are shipped from China and USA and you can expect delivery within 8-20 business days .
• International Shipping : Since we ship internationally, delivery times may vary depending on your location.

Tracking your Order

We understand how important it is for you to be informed about the status of your order. That's why we provide tracking information so you can track your package every step of the way until it reaches your door.

Returns and Refunds

Your satisfaction is our top priority. In the unlikely event that you receive a faulty product, we offer a full refund or replacement. To process your request, please provide a video demonstrating the problem along with your order details.

We appreciate your understanding that our commitment to providing you with unique and specialized products may sometimes result in longer shipping times. Our goal is to ensure that you receive products that meet your expectations and enhance your experience with our brand.

Thank you for choosing us, and we look forward to serving you! If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Payment Methods

• Cash on delivery: Pay with cash on delivery (additional charge of €2.90).
• Bank Deposit: Deposit the amount of the order into the account:

• Send the proof to the email info@brilliantme.gr
• Credit/Debit/Prepaid Card: Payment via Visa, Mastercard, Maestro, American Express, Discover and Apple Pay through the Stripe platform.
• PayPal: Payment via PayPal payment service.